These conditions govern the shipping and delivery of products purchased through the e-commerce website.

Shipments are currently available within Italy.

Shipping to other countries may become available in the future or upon specific request.

Orders are prepared after payment confirmation.

Preparation times may vary depending on product availability and order volume.

Shipments are carried out using the express courier GLS.

The seller reserves the right to use equivalent courier services when required for logistical reasons.

Average delivery times range between 5 and 7 business days from the shipment of the order.

Delivery times may vary depending on destination, time of year, or logistical delays caused by the courier.

The indicated delivery times are to be considered indicative and not binding.

Shipping costs are calculated during the checkout process and displayed before order confirmation.

The customer can view the total order amount including shipping costs before completing the payment.

Once the order has been shipped, the customer may receive tracking information from the courier or the seller in order to monitor the delivery.

Products are carefully packaged to ensure maximum protection during transport.

Responsibility for the shipment transfers to the customer at the time of delivery.

The customer is required to check the condition of the package at the time of delivery.

• verify that the packaging shows no visible damage
• report any irregularities to the courier upon delivery
• accept the package with reservation in case of damaged packaging

Any damage to products must be reported within 48 hours of delivery.

• the report must include clear photographic documentation
• the product must not be used or modified
• the original packaging must be retained

The seller will evaluate the report and, if confirmed, will proceed with the replacement of the damaged product.

Reports submitted after the indicated timeframe or without photographic evidence may not be accepted.

The customer is responsible for the accuracy of the shipping address provided when placing the order.

The seller shall not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If delivery cannot be completed due to reasons attributable to the customer (incorrect address, repeated absence, refusal of the package), any additional shipping costs may be charged to the customer.

The seller shall not be responsible for delays or service disruptions attributable to the courier, force majeure events, or circumstances beyond its control.